1. Your agreement with Lumorie
These terms govern the Lumorie consumer service provided by Mosbek ApS, CVR 45899756, Ladegårdsparken 70, 8410 Rønde, Denmark. Contact support@mosbek.com. They apply when you create an account or otherwise agree to use the service. Our Privacy Policy explains personal-data processing; accepting these terms is not blanket consent to optional data processing.
Lumorie is offered for private use and private events. These terms do not provide a business data-processing agreement. A company or professional organizer should contact us before using Lumorie to process information on behalf of its customers or organization.
2. What the service provides
Lumorie lets you collect, share and view encrypted photos, videos and memories with people and viewing devices you authorize. Available features, capacity, price and duration are shown in the app or the relevant purchase offer. A one-time event purchase and a recurring Bright Memories subscription (“Memories” below) are different products. Photos in RAW and video in ProRes are stored as HEIC and HEVC.
Photos, videos and private profile content are encrypted before upload. We do not hold their unencrypted content-decryption keys. We nevertheless operate the hosting, account records and access controls, and can restrict access or remove stored data. We do not promise uninterrupted or error-free operation, but remain responsible for supplying the service and updates required by applicable law.
3. Eligibility and protecting access
You must be at least 16 to hold a Lumorie account and must be legally able to enter the agreement and make any purchases, with a parent or guardian's authorization where required. Do not use another person's account without permission.
Protect your devices, private keys, recovery phrase and invitations. Recovery depends on the keys and backups available to you; we cannot reconstruct missing content-decryption keys. Export important content while it is accessible. You are not responsible for losses caused by our failure to meet obligations imposed on us by law.
4. Content, ownership and sharing
You retain your rights in content you upload. You give us a limited, non-exclusive permission to store, transmit and make it available to the recipients you authorize, solely to operate Lumorie and for the applicable retention period. This does not give us ownership or permission to use your content in advertising. Our software, branding and other service materials remain protected by their owners' rights.
Upload and share only content you have the right to use. Respect the privacy and rights of people shown, including children; obtain permission where required. An invitation or access link can allow its recipient to view or export content. Revoking cloud access cannot recall copies someone already exported.
You can leave an event you do not host. If you leave before it starts, your place opens up and the photos, videos and reactions you added are deleted. If you leave after it has started, what you shared stays available to the other participants for the event's retention period; the same applies when you delete your account. The host manages participation and ordinary content decisions within the app. This does not automatically transfer Lumorie's data-protection responsibilities to a private host or override anyone's statutory rights.
5. Safety and acceptable use
Do not use Lumorie for illegal content or conduct, child sexual abuse material, threats, harassment, hateful abuse, non-consensual intimate material, exploitation or infringement of others' rights. Do not bypass security, access another person's content without authorization, disrupt the service or abuse purchases, invitations or recovery.
You can report content and block users in the app, or contact safety@mosbek.com. We have zero tolerance for objectionable content and abusive users, and we handle reports as soon as reasonably possible, prioritizing severity and risk of harm. Our staff cannot view encrypted content, but we can assess report metadata, contact the host, remove stored records, revoke the reported user's access to the event and suspend or terminate accounts, and we take further action when justified or required by law. The host can remove content and participants within the event’s access and archiving rules. Contact Lumorie about harmful content or privacy concerns in a locked archive.
We may apply proportionate rate limits and restrictions to protect the service from abuse. Purchased capacity and material feature limits must be disclosed in the offer; this clause is not permission to arbitrarily remove paid features. Contact support if you believe a restriction is mistaken.
6. Event duration, storage and deletion
Ordinary event cloud access normally lasts until 30 days after the later of the event end date and creation date, rounded up to the end of that UTC day. A 30-day operational buffer follows for cleanup. Encrypted content and per-event synchronization state without Memories backing are then removed; limited event-index and transaction records can remain as explained in the Privacy Policy; processing and retries can delay completion. An eligible Memories backer can retain cloud access after ordinary access ends, and shared content can remain while at least one participant backs it.
Ordinary photo/video deletion removes content from the active gallery using a recoverable deletion marker. Encrypted files and records remain for the applicable event retention, and the app may offer restoration. Ordinary deletion is restricted in archives backed by other participants. For a request to permanently erase personal data, contact us as explained in the Privacy Policy.
Cloud expiry, account deletion, loss of keys or a refund may prevent future access. Copies already exported to a device or another service are outside our control. Keep an independent copy of content you want to retain beyond the service period.
7. Prices and purchases
The app/store purchase screen states the price, currency, applicable taxes, product limits and any billing period or trial conditions before you confirm a purchase. Payments use Apple App Store or Google Play and their applicable purchasing terms. For purchases in the EU/EEA, the seller is Apple Distribution International Ltd. (Ireland) in the App Store and Google Commerce Limited (Ireland) in Google Play. In some other territories the store acts as agent and Mosbek ApS is the seller; the checkout or purchase confirmation shows which applies. Mosbek ApS is your counterparty for the Lumorie service and remains responsible for its obligations as service provider and, where applicable, seller. Store payments and refund requests use the relevant store’s processes; these do not limit statutory rights.
We do not receive your payment-card number. RevenueCat helps us verify purchases and administer entitlements. Access to purchased content also depends on the relevant account and content keys; contact support if a purchase is not reflected in your account.
8. Subscription renewal and cancellation
A recurring Memories subscription renews for the billing period shown at purchase unless cancelled under the store's rules. Any introductory offer, its duration and the price afterwards must be shown before purchase. Manage or cancel the subscription through the Apple or Google account used to buy it. Follow the cancellation deadline displayed by that store to prevent the next renewal.
Ordinary cancellation stops future renewal and normally keeps paid access until the current paid period ends. Deleting the app or your Lumorie account does not itself cancel the store subscription. Cancel it separately to prevent further charges. A subscription refund is a separate request and may end entitlements earlier.
For a cancelled paid Memories subscription, a 31-day read-only period follows the paid period. When the store reports another expiry without that cancellation schedule, the 31-day period starts when we process the expiry. No new content can be added during read-only access; use the available viewing/export features before it ends. Afterward, the personal vault's encrypted content is deleted and its backing of shared events is released. Other participants may continue keeping those shared events. Offers or gifts may have separately stated conditions.
9. Withdrawal and remedies for problems
Consumers in the EU/EEA normally have a 14-day right to withdraw from a distance contract, subject to the applicable rules and exceptions. Rules differ for digital content and services. Any early start, payment for service already provided or loss of a withdrawal right must satisfy the relevant legal conditions, including any required express request, consent, acknowledgement and confirmation. Activating an event alone does not establish that all those conditions have been met.
Use the store's purchase/refund process for store transactions and contact us if you need help exercising your rights. A store's discretionary refund policy does not replace statutory rights. If the service is not supplied or is defective, applicable law may give you rights to have the problem remedied, a price reduction or termination and repayment. Contact support with the purchase/event details and a description of the problem.
10. What happens when an event is refunded
When Apple or Google confirms a refund for an event purchase, the event closes: no new photos, videos, edits, reactions, invitations or sharing through that event, and ordinary cloud access to it ends for every participant. On your device the app keeps your own photos and videos and the keys needed to use them, and removes content contributed by others; your own content stays exportable from the app. Copies already exported to a device or another service are outside our control.
For 30 days from the refund we keep the event's encrypted cloud content so that you can retrieve your own contributions that are not on your device. The app fetches them and, once every original of yours is on the device, confirms this, after which we delete the cloud copies that no one else keeps. At the end of the 30 days the remaining cloud content is deleted. If another participant keeps the event through a valid Memories subscription, we keep their copy for as long as that backing lasts; the refunded purchase itself does not keep it. Limited event-index and purchase/refund records can remain. Other participants learn of the refund when their app next connects.
This does not exclude a statutory right to obtain eligible content, exercise data-protection rights, withdraw or claim a remedy for defective service. Contact support@mosbek.com to exercise those rights, and do so within the 30 days where possible: after that we cannot promise to recover deleted content. A request is not invalid merely because the refund has already occurred.
11. Suspension, account deletion and service closure
We may restrict or suspend access when reasonably necessary to address a material breach, security risk or unlawful use, or to comply with law. Where appropriate we explain the reason and offer a way to correct the problem or challenge the decision. Urgent safety or legal circumstances may require action before notice.
You may delete your account in the app. The deletion guidance explains what is removed and what can remain in shared events or necessary records. If we discontinue a paid service or make a material adverse change, we will provide the notice, applicable access to your content and remedies required by law. Nothing in this section authorizes retention of payment where a refund is legally owed.
12. Responsibility and liability
We are responsible for meeting the obligations that apply to us under our agreement and the law. To the extent permitted by law, we are not responsible for losses caused solely by circumstances outside our reasonable control or by your unauthorized sharing, loss of keys or failure to protect your devices. We do not exclude liability for our fraud, intentional misconduct, gross negligence, injury where liability cannot be excluded, or any other non-excludable liability.
These terms do not remove mandatory consumer guarantees, rights concerning digital services, or rights and remedies under data-protection law. Any limitation applies only to the extent it is lawful and fair in your circumstances.
13. Changes and applicable law
We may update these terms for changes in the service, legal requirements or security needs. Material changes will be explained with appropriate notice through the app or another suitable channel. Changes to an existing paid service must have a valid basis and respect applicable notice, consent and termination rights. Merely publishing a new text does not waive those rights.
Danish law governs the agreement. If mandatory consumer protections in your country of habitual residence apply, you keep those protections. You may bring proceedings before any court available to you under mandatory jurisdiction rules; these terms do not require every consumer dispute to be brought in Denmark.
For complaints, first contact support@mosbek.com. If we cannot resolve a dispute, you may complain to Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark (naevneneshus.dk), or use the courts. Forbrug.dk explains Danish complaint routes and eligibility. You retain the right to contact a regulator directly.